Citizens Mortgage Review

Citizens offers several mortgage products directly in 11 states and through its subsidiary, Citizens One, in other states. Options include:

Citizens doesn’t provide any public information about its credit score or debt-to-income ratio requirements. In general, a conventional mortgage requires a FICO credit score of 620 or above. Other loan types can have different eligibility requirements. The higher your credit score and the lower your debt-to-income ratio, the better your chances are of getting approved.

The lender doesn’t disclose its closing costs publicly but, as with any other lender, will provide a loan estimate when you submit your mortgage application. In general, closing costs range from 2% to 5% of the purchase price of the home you’re buying.

If you use the bank’s homebuying service, Your Home Rewards from Citizens, you could get a cash reward of between $350 and $6,500 when you buy (or sell) your home. This reward can help offset the cost of closing on your loan. However, it’s not available in Alaska, Iowa, Louisiana or Missouri.

Citizens has a B rating with the Better Business Bureau.

The Consumer Financial Protection Bureau received 284 mortgage-related complaints in 2020 about Citizens. The most common complaints involved:

Each complaint received a timely response. There were 273 complaints that were closed with explanation by Citizens and 11 were closed with monetary relief.

You can complete the entire mortgage application process, including uploading documents, through the lender’s website. Once you’ve closed on your loan, you can manage it through your online account.