May 18, 2024

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Video: Why the Amazon shopping experience is going downhill on CNN Nightcap | CNN Business

Video: Why the Amazon shopping experience is going downhill on CNN Nightcap | CNN Business

1 year ago 1 min read

Amazon’s customer satisfaction is going down. Here’s why

New York Magazine Contributing Editor John Herrman tells “Nightcap’s” Jon Sarlin how the shopping experience on Amazon has gotten worse and why that might be part of the company’s plan. For more, watch the full Nightcap episode here.

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